Interior Windows

F A QS

Frequently asked questions

PRODUCT ORDERS/QUOTES

How can i get a quote?


To get a quote, simply click on the " Get a Quote" button anywhere on the page. Fill out the form and submit. Someone will get back to you within 24 hours.




What is flourocarbon finish?


Fluorocarbon is higher than powder coated finish; it's weather resistant, and UV resistant. The features of flourocarbon finish are as follows : First, excellent anti-corrosion performance : thanks to excellent chemical inertness, the paint is resistant to acids, alkalis, salts and other chemicals and a variety of chemical solvents, it provides a protective barrier for the substrate. Second, it's mainenance- free and self-cleaning: flourocarbon coating has extemely low surface energy, surface dust can be self- cleaned by rainwater, excellent hydrophobicity ( maximum water absorption rate is less than 5%), oil repelency, and extremely small friction coefficient ( 0.15-0.17). Third, it's weather resistant: the coating contains a large number F-C bonds, which determines its super stability, no chalking, no fading, and service life of up to 20 years, which is more than any other type of coating. Fourth, it's smooth touching; flourocarbon is smoother than powder coated.




Are your doors and windows weather tested?


Our products are performed weather testing in accordance with AAMA/WDMA/CSA 101/I.S.2/A440-08. Testing was conducted at an independent facility.




How long is your product warranty?


For Hardware : 5 years warranty Silicon Selant : 5 years warranty




Are your doors and windows energy efficient?


Our glass are all tempered and fully insulated. All our doors and windows are filled with argon gas. We also offer triple glazed for high energy performance. Glass U-Value/Factor can meet requirement of CA Title 24 of 0.1-0.3 by upgrading into Low-E glass. Please contact us for more info.




Where are your products manufactured?


They are manufactured in China.




What is your payment terms?


50% deposit and 50% paid before shipping/delivery.





INSTALLATION & DELIVERY

What are your lead times?


The lead time is 10-12 weeks : from production to arriving to our warehouse, plus transit times 7-12 days , depends on location.




How much does shipping cost?


Shipping fees depends on your location and the size of your order.




Who installs your products?


We recommend you to get professional installers in your area. We provide installation guide for correct installation.





PRODUCT CARE & MAINTENANCE

How do you clean your products?


Please refer to our care and maintenance guide here.